The transfer you book
London Arrival provides a pre-booked private vehicle for the route, date, time, passengers, luggage, stops and vehicle setup shown in your booking. The service is for your party; it does not include attraction admission, hotel accommodation or freight handling.
Fare and payment
The fare shown before payment is based on the details entered in the form. Check the pickup, destination, stops, passenger count, large bags, vehicle and local London pickup time before paying. Payment confirms the booking when the payment provider reports success.
Booking notice
Online bookings require at least 24 hours’ notice. If you need a journey sooner, contact London Arrival on WhatsApp or by phone first. A short-notice journey is only arranged after availability and the details have been confirmed.
Waiting at pickup
Airport arrivals include 60 minutes of waiting from actual landing, with parking during that period included in your quoted fare. We monitor your flight and adjust collection if it lands late, with no extra charge solely for a flight delay. Hotel, home and station pickups include 10 minutes from the booked pickup time. Contact us promptly if immigration or baggage collection takes longer. Extra waiting is arranged in 15-minute blocks: the team will quote the waiting charge and any additional parking separately and obtain your agreement before extending the wait. No extra charge is automatic.
If we cannot reach you
We will try both calling and messaging the passenger contact number before treating a booking as a no-show. We will not treat the booking as a no-show before the included waiting period has ended. If contact cannot be made, the team will explain the outcome and any reasonable, unavoidable costs under the cancellation policy. There is no automatic additional waiting charge.
This waiting policy applies to new bookings made from 17 October 2026. Existing bookings retain the terms supplied at booking.
Passenger responsibilities
Provide accurate addresses, travel times, flight details and passenger and luggage counts. For child seats, accessibility assistance, mobility equipment or oversized luggage, contact the team before paying so vehicle and equipment availability can be confirmed. Enter useful entrance or meeting-point instructions in the form. A change to the route or requirements may change the fare and must be agreed before travel.
Airport pickups
Enter your scheduled flight arrival date and time in London local time, not an estimated meeting time. Add your flight number so we can monitor changes.
The team will send the exact meeting point and driver and vehicle details before the journey starts. Airport pickups are normally arranged inside arrivals with a name board. Do not assume a particular spot in arrivals. If you have not received those details before setting off to meet the driver, or your flight or terminal changes, call or message the team with your booking reference and terminal. Flight monitoring helps plan a pickup but does not replace telling us about a changed flight number.
Changes and support
For a change or question, contact us with your booking reference, passenger name and travel date. We will confirm what can be changed and any applicable fare difference or charge before the revised journey is arranged.
Cancellations and refunds
Cancel at least 24 hours before the agreed pickup for a full refund. Within 24 hours, we will refund the fare above any reasonable, unavoidable costs or loss directly caused by the cancellation and explain the calculation. If we cannot provide the booked transfer, we will refund the service not provided. See the full changes and cancellation information. These terms apply to bookings made after publication; earlier bookings follow the terms provided at the time. Your statutory rights are unaffected.